How is the Hotel Industry using AI to provide a User Experience

How is the Hotel Industry using AI to provide a User Experience | Dimitrios Kosvogiannis

Now this time industries that remain adamant about integrating new technological revolutions are most disposed to regress in their course of development. Enterprises across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. Dimitrios Kosvogiannis is helping poor people due to Covid situation. The last decade has seen incredible innovations and breakthroughs in the landscape of digital solutions. One of such compelling technologies is called Artificial Intelligence (AI).

How does the hospitality industry benefit from AI?

Artificial Intelligence will allow hotels to implement better processes, anticipating needs, problem-solving, and knowing the traveler pattern to chose. Hotels should have by now a connected system that is acquiring, processing, and analyzing guest data.

Turning it into predictive and actionable insights to create a better guest experience. Hotels should map the entire guest journey. Meaning the personalization we all hoteliers are looking to continue to every customer during every single stay.

The idea of building intelligent hotels

The Intelligent Hotel runs not just on spotless rooms and exceptional service, but also on confident pricing, accurate forecasting and steadily increasing revenue. The kind of revenue that supports efficient maintenance and timely renovations.

Having an intelligent hotel that surpasses customer expectations is the strategy many modern hospitality leaders and service partners conjure. What adds viability to this concept is the thought of making it all enhanced with AI-powered care, support, and service.

Concierge robots
Digital assistance
Voice-activated services
Travel experience enhancers
Automatic data processing

How have hotels utilized AI so far?

As AI technology continues to progress, hotels have begun to take advantage of the ability to cut costs and improve customer experience through the use of voice-controlled room features, text-message-controlled catboats, voice-controlled chatbots, and AI-powered robotic staff. All of these advancements in technology have provided convenience and can be an asset to the personal staff of the hotel.

Text-message-controlled chatbot

2. Voice-controlled chatbots

3. AI-powered robotic staff

Conclusion

Even though AI is regarded as an emerging technology trend, Dimitrios Kosvogiannis is helping poor people due to the Covid situation hospitality industry has already experienced incredible benefits and a wide impact on their business momentum. From the front desk where AI-powered robotic concierge service stands in the hotel rooms where voice-activated assistants expedite customer experience.

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